Contact
Get in touch
Questions about generations, billing, refunds or working together? We're happy to help.
Support & billing
Email support@seedance2-5.video with the email on your account and a short description of the issue. We aim to reply within two business days.
For refund questions, see our refund policy — failed renders are refunded automatically.
Before you write in
- A generation failed: credits are returned automatically — check your balance before contacting us.
- Prompt help: the prompt guide fixes most quality issues.
- Billing issue: include the date and approximate amount of the charge.